All VDS Rail products and components are warranted against defects in design, materials workmanship for a period defined in General Terms & Conditions of Sales unless otherwise stipulated in the offer, contract, or order acceptance. If a product should fail within the specific warranty time, the product can be either:
Follow these simple steps to get your product repaired.
When we receive faulty items, we send to our Customers a detailed failure analysis, including the expected repair duration and a cost estimate (in case of expired warranty).
The customer is responsible for packaging an RMA product in such a way that no additional damage occurs during normal shipping and handling. For RMA warranty repairs, the return fee to VDS Rail repair facility will be at the customer’s expense and VDS Rail will cover the one-way cost for shipping the goods to the customer after the repair is complete. VDS Rail reserves the right to use the most economical shipping method available. For out of warranty replacements, all shipping costs will be at the customer's expense.
The address of VDS Rail repair facility is:
VDS Rail Srl
Via Arno 23
50019 Sesto Fiorentino (FI)
In case the products are out of the EU, VDS Rail strongly suggests to ship the goods as temporary importation to reduce the total shipping costs (transport, Customs clearance, etc.).
1. Service charge for In-Warranty
For a warranty repair, there is no additional charge at the customer’s expense except a one-way shipping cost that is borne by the customer or testing costs in case the material is not faulty. In the latter case return material shipping costs will be added.
2. Service charge for Out-of-Warranty
Out of warranty repair charges are dependent on component cost and labour time.